Privacy Policy

We are very pleased with your interest in our website venariai.com. The protection of your personal data is particularly important to us. Below, we inform you about the collection, processing, and use of your data when you use our website.
Controller in the sense of the General Data Protection Regulation (GDPR):
 
EastBay d.o.o.
Blata 41F
22211 Vodice
Croatia
Email: mail@damiankisch.com
Phone: +491717188231
 
1. General Information on Data Processing

We only process your personal data to the extent necessary to provide a functional website and to offer our content and services. The processing of personal data takes place regularly only with your consent or if the processing is permitted by legal regulations.

2. Collection of Access Data

When you visit our website, we automatically collect information about the access to our website (so-called server log files). The access data includes:

• IP address

• Date and time of access

• Requested page

• Browser type and version used

• User’s operating system

• Referrer URL (the previously visited page)

These data are evaluated solely for the purpose of ensuring the smooth operation of our website and improving our offerings. This information does not allow us to draw any conclusions about your person.

3. Use of Cookies
Our website uses cookies to improve user experience and enable certain functionalities. Cookies are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends (session cookies), while others remain on your device and allow us or our partners to recognize your browser on your next visit (persistent cookies).
Most browsers accept cookies automatically. However, you can disable cookie storage in your browser settings or configure your browser to notify you when cookies are set. Please note that if cookies are disabled, the functionality of our website may be limited.

4. Processing of Personal Data
4.1 Contact Form and Email Contact
If you send us inquiries via the contact form or by email, your details from the inquiry form or email, including the contact details you provide, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this data without your consent.
Legal Basis: The processing of this data is based on Article 6(1)(b) GDPR (fulfillment of a contract or pre-contractual measures) or based on your consent (Article 6(1)(a) GDPR), if this was granted.

5. Rights of Data Subjects
You have the right to:

• Request information about your personal data processed by us (Art. 15 GDPR),

• Request the rectification of incorrect or incomplete personal data stored by us (Art. 16 GDPR),

• Request the erasure of your personal data stored by us (Art. 17 GDPR), provided there are no legal retention obligations,

• Request the restriction of the processing of your personal data (Art. 18 GDPR),

• Request data portability (Art. 20 GDPR),

• Object to the processing of your personal data (Art. 21 GDPR),

• Withdraw your consent to data processing at any time (Art. 7(3) GDPR).

To exercise these rights, you can contact us at any time.

6. Retention Period
Personal data will be deleted as soon as the purpose of storage no longer applies or if you exercise your right to erasure, provided there are no legal retention obligations.

7. Sharing Personal Data with Third Parties
Your personal data will only be shared with third parties if this is necessary for contract processing, if we are legally obliged to do so, or if you have given us express consent.
Service providers who support us in these areas (e.g., hosting providers) are contractually obliged to treat your data confidentially and only process it within the scope of service provision.

8. Data Security
We implement technical and organizational security measures to protect your data against manipulation, loss, destruction, or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.
 
Privacy Policy Section – Transparency for Users
When using our chatbot, please note that calls or data associated with the chatbot may be transmitted to the United States. This is necessary to ensure the proper functioning of our services and to provide you with the best possible support.
We work with Twilio, a third-party service provider, to manage the telephone functionality of our chatbot. The following information applies:

• Data Processed: Call metadata (e.g., time, date, and duration of calls), phone numbers, and potentially the content of conversations.

• Purpose: The data is used to facilitate communication via the chatbot and to improve the quality of our services.

• Data Transmission to the USA: As Twilio operates servers in the United States, some data may be transferred outside the EU/EEA.

We ensure that this data transmission complies with the GDPR by implementing Standard Contractual Clauses (SCCs) or other legal safeguards as required by the EU.
For more details on how your data is handled or to inquire about your rights, please refer to our full Privacy Policy or contact us at mail@damiankisch.com


9. Changes to this Privacy Policy
We reserve the right to update this privacy policy to ensure it complies with current legal requirements or to reflect changes in our services. The new privacy policy will apply to your next visit.